If you experience water or sewer problems, call public works at 952.924.2562, Monday – Friday, 7 a.m. – 3:30 p.m.

All other times, call non-emergency police dispatch at 952.924.2618.

In an effort to conserve water, St. Louis Park has some permanent sprinkling restrictions. Lawn sprinkling is prohibited between noon and 6 p.m. In addition, all households and businesses must follow an odd/even schedule when sprinkling lawns. (Properties that end with an odd number sprinkle on odd-numbered days; properties that end with an even number sprinkle on even-numbered days.) Failing to follow sprinkling restrictions can result in fines.

Additional measures may be required during critical water shortages. These measures may include limiting watering to once every five days or banning all outdoor sprinkling. If this happens, a public notice will be given.

Exceptions: New sod or seed, and newly planted shrubs, trees and landscaping are exempt from the odd/even schedule. Flower gardens are also exempt. Even in these circumstances, however, sprinkling must be done before noon or after 6 p.m.

View helpful ideas on watering wisely.

Watermain flushing is done each spring to break up normal mineral build-up inside underground watermains. Crews flush the watermains by opening fire hydrants, so don’t be alarmed if you see water gushing from hydrants while a city truck is nearby.

The flushing process typically takes five days to complete citywide. Any one neighborhood or area won’t be affected for the entire
week. Residents can check to see if watermains have been flushed in their neighborhood by viewing the hydrant flushing status map.

Although the final result is improved water color and taste, water main flushing can temporarily discolor water due to loose iron particles. Iron naturally occurs in groundwater and isn’t harmful to your health. If you experience discolored water, take the following precautions:

• Turn your water softener off (or set it to “bypass”) for the time period.
• During this time period, don’t do laundry without first checking to see if your water is rust-colored. You can check water by running the tap. If it’s rust-colored, don’t run your washing machine until you’ve cleared the water. To clear your water, simply run your cold water tap in your laundry tub until it runs clear. Then you can go ahead and do the laundry. If your laundry is stained by the water during this time period, keep the laundered items wet and call public works at 952.924.2562 to have a chemical brought to you that will remove the stains.
• Each morning during this time period, run the cold water tap to flush your household system of any discolored water sitting in the pipes. If tap water becomes discolored during the day, run the cold water tap until the water clears again.

UPDATE: Grant funds for the program have all been awarded, and the city is no longer accepting rebate requests at this time. The city will look into reinstating the program when additional grant funds become available.

If you’re purchasing an Energy Star or WaterSense appliance, you might be eligible for a rebate! In partnership with the Metropolitan Council Environmental Services and the Clean Water, Land and Legacy Amendment, the City of St. Louis Park is offering rebates to encourage residents to install toilets and irrigation components that reduce water use, as well as washing machines and dishwashers that are energy efficient.

Rebates are up to $200 for a WaterSense toilet; up to $250 for a WaterSense irrigation controller and/or irrigation spray sprinkler bodies; and up to $300 for Energy Star washing machines and dishwashers. Rebates will be issued as a bill credit on your city utility bill.

Eligibility requirements

• Must be a St. Louis Park resident who receives a utility (water) bill from the city.
• Qualifying purchases must be made after July 1, 2024.
• New construction and new developments are not eligible for rebates.

Rebate requests must include:

• Photo of the box showing WaterSense logo (for toilets and irrigation systems) and Energy Star logo for washing machines and dishwashers.
• Copy of purchase receipt. If contractor/plumber is installing any of the devices or appliances, provide an itemized receipt that shows the cost of the device as a separate line item.
• First and last name of the person requesting the rebate, along with address.

Rebates are for product purchase only; residents are responsible for installation and permit costs. You can replace multiple toilets in your home, along with other qualified items listed in the rebate, and receive utility credits for all the devices. Rebates will be processed in the order they are received and will be issued until the funds are used. The city received a total of $42,500 to distribute in rebates to residents.

Service line warranty program

An optional service line warranty program is also available to homeowners through a non-affiliated insurance provider. It provides low-cost, worry-free warranty protection for water and sewer lines. It’s an affordable way to avoid the unexpected and often large expense involved with a water or sewer line break. For questions about this program, or to enroll, contact Service Line Warranties of America (SLWA) at 866.922.9006 or visit Service Line Warranties of America's website.

Note: The City of St. Louis Park provides this information as a courtesy to homeowners. While the city has confirmed that SLWA is a legitimate company, the city is not affiliated with and does not endorse SLWA to provide these coverages. It is the individual homeowner’s responsibility to determine whether or not they wish to purchase coverage from SLWA.

The single-family homeowner’s responsibility for the water service line is everything in the home out to the water shutoff in the yard, usually the right of way. The homeowner’s responsibility for sewer service line is everything in the home out to and including the connection to the sewer main out in the street.