Utility Billing

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Online billing and payment

Utility billing is a part of the finance division and works closely with the water and sewer utilities and garbage and recycling divisions.

Utility billing bills for water, sewer, storm drainage and solid waste services. Title company requests and special assessments are also handled by utility billing.

NEW: Starting Jan. 2, 2026, the City of St. Louis Park will implement a transaction fee of up to 3% on all credit and debit card payments for city services. To avoid fees, payments may be made via check by mail, or in person by check or cash. Utility billing customers may also pay by ACH (eCheck) online. Learn more.

How do I pay my bill?

Use any of the following options to pay your bill.

Online

Pay online through InvoiceCloud. You can make a one-time payment or register your account and set up automatic, recurring schedule payments.

Pay-by-text

In-person

Pay at city hall, 5005 Minnetonka Blvd., before 4:30 p.m. Cash or checks are accepted.

By phone

Call 952.924.2111 and select option 1.

Bill pay

Bank bill pay services are accepted. Please include your 18-digit account number when submitting your payment.

New residents

Solid waste carts are typically left at the property when someone moves out. Please verify you don't already have a cart before requesting one. Visit the garbage and recycling page for more information. New residents will need to receive their first bill by mail before they are able to register on InvoiceCloud for any of their options including autopay and paperless bills.

Find your collection day or find your billing months.

How do I set up or cancel services?

To set up or cancel services if moving, use myStLouisPark, and go through the following steps.

Visit the myStLouisPark website or download the app for Apple or Android.
If you are using the app, click on the "Submit Request" button at the top and the app will open a new menu
If you’re using the website, the menu to select an issue should automatically load.
From the menu, click on "utility billing."
Then choose either "resident move in" or "resident move out" and fill out the required information.
To submit the form, you will first have to create an account. You can skip this step by clicking the button labeled skip on the confirmation box.

The only service that can be suspended if not in use during a vacancy is garbage. View the garbage hold request form for details.

Utility rates

Every year, the City of St. Louis Park reviews its utility rates, operations budget, Capital Improvement Plan and Long Range Financial Management Plan to make sure funds will be sustainable in the long term.

View the understanding your utility bill handout for more information.

Continuous flow (leak) notices

Homeowners are responsible for all water use, even if it results from a leak.

How to check for a leak

First, check your water meter to confirm the leak. Your water meter is inside your home and has two indicators showing water use. Follow the steps below or watch the water leak detection video to see how to check it:

Open the black cap on top of the meter.
Shine a flashlight on the solar panel. It’s important to use a flashlight, not a smartphone – the smartphone light isn’t strong enough to activate the panel.
The screen below the solar panel will then display the current water meter reading in gallons.
It will also flash other indicators such as “leak” or “rate of flow.” If you see a light in the shape of a faucet, this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter.

What to do after you confirm you have a leak

Once you’ve determined you have a leak, check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.

Franchise fees

Under Minnesota state law, cities can impose a fee on utility companies that use the public rights of way to deliver service.

What is a franchise fee?

Under Minnesota Statute 216B.36, cities can impose a fee on utility companies that use the public rights of way to deliver service. These utilities then pass on these charges to utility customers on monthly bills. As fees are collected through monthly customer bills, utilities then return the fees collected back to the city.

How does St. Louis Park use franchise fees?

The franchise fee is used to fund transportation infrastructure projects including street rehabilitation, street overlays, parking lot rehabilitation and sidewalk repairs.

How much are the franchise fees?

The amount of a franchise fee depends on how a property is classified.

Electric (Xcel Energy)

Residential: $6.75/month
Small Commercial and Industrial – Non-Demand: $12/month
Small Commercial and Industrial – Demand: $48.50/month
Large Commercial and Industrial: $148.50/month

Gas (CenterPoint Energy)

Residential: $6.75/month
Commercial A: $6.75/month
Commercial/Industrial B: $12/month
Commercial/Industrial C: $48.50/month
Sm Vol, Dual Fuel A & B (SVDF A & B): $48.50/month
Lg Vol, Duel Fuel (LVDF): $148.50/month

How much does the city collect in utility franchise fees?

In 2023, the city received an annual total of $4,967,621 in utility franchise fees. This number varies depending on the number of customers billed.

Where can I learn more about the city's cable franchise agreements and fees?

Visit the city's ParkTV page to learn more about cable franchise agreements and fees.

Contact

Utility billing
Phone: 952.924.2111
utilitybilling@stlouisparkmn.gov

FAQs

What is PCI compliance, and why is it so important?

Compliance with PCI, Payment Card Industry, industry standards is required for companies or entities that accept major credit cards for payments and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
How do I pay online if I own multiple properties in St. Louis Park?

If you own more than one property, you can link them together in the online bill pay system. When registering your accounts, use the same email address and password for all your different accounts. You can then link the accounts and select multiple invoices by only signing in once. You can also request courtesy emails to be sent to your tenants when their account has been billed. A video on account linking can be found by clicking on "Support" → “Help – User Videos" → “Account Linking.”
Why should I register to pay a bill?

Registering to pay a bill provides you with access to all your invoices, regardless of type, and all the features of the payment portal. The payment portal features include the ability to view all current invoices, view previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for a specific date and sign up for auto-pay. By registering, you also avoid having to enter your payment information each time you pay a bill.

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