When you are making these improvements, make sure the water meter and MIU remain accessible after the work is complete, and that the wiring between the meter and MIU is not damaged.

DON’T:

• Put sheetrock over the wiring in basements. Screws may accidentally be run over the wire, either pinching it or breaking the wire completely.
• Cover the MIU with sheetrock.
• When re-siding your home, do not cut the MIU wire or throw the MIU away. There is a $100 fee for replacing MIUs.

DO:

• Contact public works at 952.924.2562 if you are re-siding your home. Public works staff can then remove the MIU and reinstall it after the siding work is complete. The siding company will need to drill a ½” hole where the existing MIU is mounted so the MIU wire can be reconnected and the unit can be mounted in the same location

If you have any additional questions, contact the public works department at 952.924.2562.

If you own more than one property, you can link them together in the online bill pay system. When registering your accounts, use the same email address and password for all your different accounts. You can then link the accounts and select multiple invoices by only signing in once. You can also request courtesy emails to be sent to your tenants when their account has been billed. A video on account linking can be found by clicking on "Support" → “Help – User Videos" → “Account Linking.”

Visit invoicecloud.com/stlouisparkmn to set up automatic or scheduled recurring payments. Your account number is an 18-digit number, which is a combination of your customer and account number separated by a dash. Include leading zeros and no spaces. Example:

• Customer Number: 00012345
• Account Number: 0012345678
• Enter your account number as: 00012345-0012345678

Homeowners are responsible for all water use, even if it results from a leak, so it’s important to find out what causing the continuous flow. First, check your water meter to confirm the continuous flow. Your water meter is inside your home and has two indicators showing water use. Follow the steps below or watch the video to see how to check it:

1. Open the black cap on top of the meter.
2. Shine a flashlight on the solar panel. (It’s important to use a flashlight, not a smartphone – the smartphone light isn’t strong enough to activate the panel.) 
3. The screen below the solar panel will then display the current water meter reading in gallons. 
4. It will also flash other indicators such as “Leak” or “Rate of Flow.” If you see a light in the shape of a faucet, this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter.

Once you’ve determined you have a leak, check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.

Compliance with PCI, Payment Card Industry, industry standards is required for companies or entities that accept major credit cards for payments and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.