Policies

Website accessibility

The City of St. Louis Park is dedicated to making its website accessible to everyone and makes every effort to do so. However, we recognize that not all pages and documents may be ADA and Section 508 complaint at this time. The city continually reviews its site to evaluate the accessibility and electronic availability of the documents it contains and modifies it to comply with accessibility best practices and to meet WCAG 2.1A and AA standards.

If you use assistive technology and the format of any material on this website interferes with your ability to access information, please contact our digital services coordinator at webmaster@stlouisparkmn.gov and provide the web address (URL), the nature of the problem, the preferred format in which you would like to receive the information and your contact information.

Assistance at public meetings

The council chambers and community room at St. Louis Park City Hall are both equipped with the Hearing Loop system for those whose hearing aids are compatible. Most public meetings are held in one of these two rooms.

In addition, auxiliary aids for individuals with disabilities are available upon request for public meetings. To make arrangements, please call 952.924.2500 (TOD 952.924.2518) at least four days in advance of meeting.

Interpretation/translation services

City website

On the city website, there is a translate button in the top right-hand corner. If you would like the website viewable in another language, click on the drop-down menu and select the language you would like it to be translated to.

Meetings or general information

The City of St. Louis Park uses INGCO International to provide translation services in communicating with residents. INGCO services can be used in-person or over the phone by city staff.

If you need translation services, please request this service when you call or visit city facilities. If you need a translator at a public meeting, call 952.924.2500 at least one week in advance of the meeting.

ADA grievance procedure

The ADA grievance procedure may be used for Title II ADA grievances related to city services, activities, programs, facilities, benefits, communications or public right of way transportation facilities, including but not limited to:

• City buildings, public meetings, programs, services, activities and events.
• City parks, recreation facilities and recreation programs.
• City communications, notices, forms, websites and other public information.
• Public right of way transportation facilities, including sidewalks, curb ramps, trails within the right of way, pedestrian crossings, pedestrian signals, accessible parking within the right of way, and other transportation facilities.
• Other city facilities, services, programs, activities, communications or benefits subject to Title II of the ADA.

Learn more about the ADA grievance procedure.

This website does not solicit or accept advertising.

The links provided on this website are intended to support the municipal government mission of this website. Our website offers links — when directly related to the information presented on this site — to other government entities, as well as local utilities necessary for St. Louis Park residents. Links may also be provided to nonprofit agencies or organizations that receive funds from the City of St. Louis Park or organizations that in the judgment of the City of St. Louis Park respect civility and mutual respect in the conduct of public affairs.

To ensure a fair and impartial election process and avoid the endorsement of political content, this site does not link to candidate websites.

The City of St. Louis Park may, at any time, change the link policy or remove a link, should it be found to contain defamatory, offensive, inaccurate or illegal material.

The user agreement ("agreement") is a contract between you and the City of St. Louis Park ("city"), and applies to your use of PayTrace. You must read, agree with and accept all of the terms and conditions contained in the agreement. The city may amend this agreement at any time by posting a revised version on its website. The revised version will be effective at the time of posting.

Conditions of use

As the customer, you acknowledge that you will only use PayTrace to make payments on your own account(s). You also acknowledge that the information submitted is complete and accurate, and you understand that you may not obtain or attempt to obtain any materials or information through any means not intentionally or provided for through PayTrace.

Other websites

This website may contain links to other websites. The linked websites are not under the control of the city, and the city is not responsible for the contents of any linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site.

Right to discontinue service

The city reserves the right to change or discontinue, temporarily or permanently, PaytTrace at any time without notice. You agree that the city will not be liable to you or any third party for any modification or discontinuance of the service.

Privacy

Under Minnesota law, all of the information that you provide is considered public and is available to anyone, except for the following: Information regarding your credit card

Your credit card information is private and will be provided only to you and to those people who need to know it in order to process your payments. This may include city employees, employees of applicable financial institutions, and other third-party service providers.

Other service providers

You agree that the city may use third-party providers, in its sole discretion, to perform services such as accepting and processing your payments. The service providers may require you to agree to their own terms and conditions. You expressly agree that the city is not responsible for the actions of any such service providers.

Disclaimer of warranties

You expressly understand and agree that: Your use of PayTrace is at your sole risk. The service is provided on an "as is" and "as available" basis. The city expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. The city makes no warranty that (i) PayTrace will meet your requirements, (ii) PayTrace will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of PayTrace will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through PayTrace will meet your expectations, and (v) any errors in the technology will be corrected. Any material downloaded or otherwise obtained through the use of PayTrace is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from the city or through or from PayTrace will create any warranty not expressly stated in these terms. To the extent that any part of this section is not consistent with any other part of these terms, then this section will control.

Limitation of liability

You agree that the city will not be liable for any harms, which lawyers and courts often call direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if the city has been advised of the possibility of such damages, resulting from: (i) the use or the inability to use PayTrace; (ii) the cost of getting substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from PayTrace; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of anyone on PayTrace; or (v) any other matter relating to PayTrace.

Indemnification

You agree to protect and fully compensate the city and its affiliates, and service providers from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys fees) caused by or arising from your use of PayTrace, your violation of these terms or your infringement, or infringement by any other user of your account, or any intellectual property or other right of anyone.

Other

This agreement cannot be changed or any of the city’s rights waived unless the city agrees in writing or you continue using PayTrace following receipt of notice of any changes proposed by the city. This agreement is personal to you and you may not assign it to anyone. All notices to you shall be in writing and shall be made either via email or conventional mail, at the discretion of the city. All notices to the city must be made in writing at our address below. If any provision of these terms is held to be unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. The laws of the State of Minnesota apply to this agreement. These terms are the entire understanding between you and the city about the PayTrace system and services.

Notices

All notices to the city shall be sent to the following address:

City of St. Louis Park
5005 Minnetonka Blvd.
St. Louis Park, MN 55416

For security purposes and to ensure that this service remains available to all users, our website uses software programs to monitor and measure network traffic, as well as identify illegal or unauthorized use (attempts to upload or change information or otherwise cause damage). Attempts to obtain unauthorized access or cause intentional damage or disruption may result in prosecution.

The City of St. Louis Park is not responsible for the security policies of other websites linked to this site.

The City of St. Louis Park uses social media sites, such as Facebook, Instagram and Twitter, to provide two-way communication with the public about matters of public interest identified and raised by the city for discussion. 

The City of St. Louis Park welcomes participation and comments that are on topic from the public on its social media sites. However, these sites are limited public forums limited to specific topics identified and raised by the city. City staff monitors these social media sites and the city reserves the right to hide posted content on St. Louis Park social media sites, including but not limited to the following:

• Posts and comments that  contain obscene, indecent or profane language or pornographic images or links to obscene or pornographic content
• Direct threats
• Prejudiced or harmful comments that encourage discrimination or discriminate on the basis of race, creed, color, sex, age, religion, gender identity, ethnicity, marital status, national origin, physical or mental disability, or sexual orientation
• Solicitation, promotion or endorsement of specific  commercial services, products or entities
• Links to any site or content posted by automatic software programs (i.e. “bots”)
• Posts and comments that advocate illegal activity
• Personally identifiable information or sensitive personal information that if released violates federal or state law 
• Political statements that endorse or oppose political campaigns or candidates
• Information that could compromise the safety or security of the public or public systems
• Information that directly interferes or compromises ongoing investigations, public safety tactics or the safety of public safety officers
• Confidential or private information or data in violation of state or federal law
• Information that appears to violate the intellectual property right of the city or a third party under federal or state law
• Comments that are not directly related to the topic of the Facebook, Instagram or Twitter discussion to which the comment is responding.

The city also reserves the right to delete spam, posts that advocate illegal activity and posts that infringe on copyright.

Social media is a public record and the city’s social media accounts are subject the Minnesota Government Data Practices Act. The City of St. Louis Park uses ArchiveSocial for backup of social media. Data practices requests for social media posts or comments should be coordinated with the city clerk’s office, which is responsible for responding to data practices requests.

If you have questions about the city’s use of social media, please contact St. Louis Park Communications Manager Ben Sandell at bsandell@stlouisparkmn.gov.

The City of St. Louis Park is committed to ensuring that no person is excluded from participation in, denied the benefits of, or otherwise subjected to discrimination on the basis of race, color, national origin, sex, age, disability, limited English proficiency or low-income status in any and all programs, activities, or services administered by the city in accordance with Title VI of the Civil Rights Act of 1964 and related non-discrimination legal authorities.

In addition, the Minnesota Human Rights Act prohibits discrimination in the provision of public services on the basis of race, color, creed, religion, national origin, sex, marital status, disability, gender identity, sexual orientation, and status with regard to public assistance.

If you believe you have been aggrieved by an unlawful discriminatory practice, or wish to request more information about the department's obligations under Title VI, please contact us at the following address and telephone number:

Racial Equity and Inclusion Division
City of St. Louis Park
5005 Minnetonka Blvd.
St. Louis Park, MN 55416
Phone: 952.924.2602
Email: rei@stlouisparkmn.gov

A Title VI complaint may also be submitted to the Minnesota Department of Human Rights by completing their online report form or by contacting the Minnesota Department of Human Rights Discrimination Hotline at 1.833.454.0148.

Learn more about the city's privacy and personal information.