Can I pay by credit card?
The city accepts Visa, American Express, MasterCard and Discover. Credit card payments can be made on the Utility Billing Payment website or in person at city hall.
Note: A 3% fee will be applied to credit/debit card payments made in person, online or over the phone.
How can I change the name or mailing address on my water bill?
To change the name or mailing address on your water bill, call utility billing at 952.924.2111 or email utilitybilling@stlouisparkmn.gov.
How can I make sure my water meter or meter interface unit (MIU) is not damaged when I am doing home remodeling work?
When you are making these improvements, make sure the water meter and MIU remain accessible after the work is complete, and that the wiring between the meter and MIU is not damaged.
Don't:
- Put sheetrock over the wiring in basements. Screws may accidentally be run over the wire, either pinching it or breaking the wire completely.
- Cover the water meter or MIU with sheetrock.
- When re-siding your home, do not cut the MIU wire or throw the MIU away. Full replacement costs will be charged for replacing MIUs.
Do:
- Contact public works at 952.924.2562 if you are re-siding your home (permit is required). Public works staff can then remove the MIU and reinstall it after the siding work is complete. The siding company will need to drill a ½" hole where the existing MIU is mounted so the MIU wire can be reconnected and the unit can be mounted in the same location
If you have any additional questions, contact the public works department at 952.924.2562.
How do I pay online if I own multiple properties in St. Louis Park?
If you own more than one property, you can link them together in the online bill pay system. When registering your accounts, use the same email address and password for all your different accounts. You can then link the accounts and select multiple invoices by only signing in once. You can also request courtesy emails to be sent to your tenants when their account has been billed. A video on account linking can be found by clicking on "Support" → "Help - User Videos" → "Account Linking."
How do I set up automatic payments?
Visit invoicecloud.com/stlouisparkmn to set up automatic or scheduled recurring payments. Your account number is an 18-digit number, which is a combination of your customer and account number separated by a dash. Include leading zeros and no spaces. Example:
- Customer Number: 00012345
- Account Number: 0012345678
- Enter your account number as: 00012345-0012345678
How is the sewer charge on my water bill calculated?
Sewer charges are based on water usage during the winter months. To calculate sewer use, the city reads your water meter during the winter months to determine a quarterly average. This is beneficial to residents because water use is substantially less in the winter. However, if a resident's current actual water use is less than the winter average, the sewer charge is then based on actual water use.
I received a letter that I may have continuous water flow (a water leak). How can I detect the leak?
Homeowners are responsible for all water use, even if it results from a leak, so it's important to find out what causing the continuous flow. First, check your water meter to confirm the continuous flow. Your water meter is inside your home and has two indicators showing water use. Follow the steps below or watch the video to see how to check it:
- Open the black cap on top of the meter.
- Shine a flashlight on the solar panel. (It's important to use a flashlight, not a smartphone - the smartphone light isn't strong enough to activate the panel.)
- The screen below the solar panel will then display the current water meter reading in gallons.
- It will also flash other indicators such as "Leak" or "Rate of Flow." If you see a light in the shape of a faucet, this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter.
Once you've determined you have a leak, check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can't find anything, you may want to hire a plumber to investigate.
What is PCI compliance, and why is it so important?
Compliance with PCI, Payment Card Industry, industry standards is required for companies or entities that accept major credit cards for payments and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
What services are billed by the city's utility billing division?
Most residential accounts are charged for water, sewer, storm water and solid waste.
When I cancel services, what's next?
You will receive a final bill approximately two to three weeks after your move-out or closing date, provided you gave a forwarding address.
When I move out of my house, does the city turn off the water?
No. The city does not turn off the water when someone moves out. City staff will obtain a meter reading and send out a final bill.
Why did my neighbor get a bill, but I didn't?
The City of St. Louis Park bills each residential property quarterly (four times per year); however, not all properties are billed in the same month. The city is divided into six residential billing cycles. Therefore, one property may receive its utility bill in January, April, July and October, while another property might receive its utility bill in February, May, August and November. Commercial accounts are billed monthly and irrigation accounts are billed yearly in November.
Why is my water bill so high?
Water bills are based on how much water is used. Watering the lawn or garden will increase water usage, as will the addition of occupants in the home. Leaks can also lead to an increase in your water bill. If a water meter detects continuous flow (a water leak), the city will send letters detailing the steps that should be taken.
Why should I register to pay a bill?
Registering to pay a bill provides you with access to all your invoices, regardless of type, and all the features of the payment portal. The payment portal features include the ability to view all current invoices, view previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for a specific date and sign up for auto-pay. By registering, you also avoid having to enter your payment information each time you pay a bill.